Fifteen years of work, grouped by the kind of problem rather than the employer. Figures are the outcomes reported at the time of delivery.
A pharmaceutical client was collecting thousands of medical field insights a year — observations from the field that were being recorded but never systematically reviewed against strategy. The volume made manual analysis impractical, so the insight sat unused.
I designed and deployed a multi-stage AI pipeline to close that gap:
Classification accuracy improved through structured training data design, expert annotation standards, and custom stop-word management — translating client feedback directly into measurable gains rather than anecdotal tuning.
IT subject matter expert for Power BI and Power Automate, owning the full lifecycle of enterprise automated reporting — from requirements gathering through production publication and daily refresh.
Led a four-person, multi-continent operations analytics team delivering KPIs and decision-support data across Global Medical Affairs, with ownership of data architecture, report publishing and platform governance for a global user base.
Core team member of the PO&T Operations Analytics group, consolidating company-wide operational metrics into a single platform spanning manufacturing, quality and supply chain.
Built a data integration program enriching internal and external R&D data sources to enable faster analytics, targeted risk assessment and compliant reporting across GCP, GLP and GVP functions.
Founding member of the Quality Operations function and the corporate point of contact for quality systems data collection, integration and reporting across clinical and commercial manufacturing.